“Nobody cares about my business as much I do, I just can’t get my people to do anything I ask! I can’t take a day off otherwise nothing gets done right” — Said just about every small business owner out there.
Have you ever taken a few days off from your business only to find things are a mess? Maybe the garbage hasn’t been taken out, prospective clients haven’t been called back, or invoices weren’t collected.
If stepping away from your business to take a vacation, a weekend off, or just going to a 30 minute doctor’s appointment will put your business in chaos, there’s a problem….. and the problem is not the employees but the business ….. ouch! “But wait,” you say,” I’ve trained my employees on what needs to be done but they just can’t seem to remember or think for themselves. They never take initiative to just do it right. Things go wrong and they never tell me!” Of course they haven’t …. because they’re not business owners …. they’re employees. Good employees show up and do their job well offering feedback and suggestions on the day to day, but it’s not their job to figure out how to make the business work. It’s the owner’s job to set procedures and processes in place and delegate to employees so they can do their jobs well and with pride.
Have you ever had that one amazing employee who did figure it out, only to have your business fall apart when they moved on? If so, it’s not their fault for leaving, it’s the business’s inability to have systems and operations that are efficient and easy to follow with an open door policy for suggestions. Great businesses aren’t built on any one person, they’re built on a framework of operational planning designed to help the team and the business succeed.
Figuring out the operational aspects of the business is time consuming and challenging. It involves getting feedback from team members and customers, researching efficient technology, and re-evaluating on a continual basis to meet the needs of the market and your company. All of the advertising, sales promotions, or social media success will make no difference if the business isn’t operating well internally.
Management and Operations Consulting for Small Businesses
We now have an operations and systemization program designed to help small businesses develop, implement and refine systems, processes, training, job descriptions, roles and responsibilities. Our program is designed to
- Transition the owner away from day-to-day operations
- Raise management expectations and improve accountability from employees
- Reduce risks related to key personnel absences, exits or other conditions
Other benefits may include
- Increased efficiencies
- Reduced costs
- More reliable and faster revenue growth
- A higher business valuation
- Happier business owners
With this program, Swiss 1848 works with your team to create manageable systems and procedures to deliver greater consistency within your business.
Scope of Work
This is a collaborative effort. Our team will travel onsite to discuss your needs. We will meet with the owner, managers, and staff. Every engagement is slightly different, but typically we conduct two multi-day onsite visits during the first month or two. In between the visits, we will communicate by phone, email, and conference calls.
Once the core systems and procedures are in place, we can reduce the time spent onsite. Future visits will focus on developing and refining other processes, and training management and staff. We will work with your team to implement practices, gather and incorporate feedback, and make required adjustments to your programming.
Deliverables vary from business to business based on their needs. Deliverables may include:
- Employee checklists for business processes
- Systems creation
- Designing training programs
- Creation of training documents
- Implementing systems to improve accountability
- Suggestions for software
Contact Us now to set up a free initial consultation